HESAA Customer Care:
609-584-4480 (English and Español)
800-792-8670 (English and Español)
Lender and School Relations:609-588-3300x1402
Questions about applying for financial aid (NJCLASS or Grants & Scholarships) Email us at:CustomerCare@hesaa.org
Hours for Customer Care:
Mon-Thurs: 8:30am-8pm
Friday: 8:30am-5pm
General Mailing Address
HESAA
PO Box 545
Trenton, NJ 08625-0545
HESAA Grants & Scholarships
PO Box 540
Trenton, NJ 08625-0540
To review NJFAMS document upload instructions, click here.
To log into your NJFAMS account and review your customized “To Do List” now, click here.
Loan Servicing & Collections Fax # 609-588-7285
Lender and School Relations: 609-588-3300x1402
NJCLASS Loan Origination/Processing Fax # 609-631-6730
Questions about repaying your HESAA loan (please include the last 4 digits of your social security number) Email us at:
loans@hesaa.org
NJCLASS Loans
To review NJCLASS document upload instructions, click here.
NJCLASS Application Processing
NJCLASS Originations
PO Box 538
Trenton, NJ 08625-0538
Student Loan Servicing (Correspondence only)
HESAA Servicing
PO Box 544
Trenton, NJ 08625-0548
Mail Payments to:
NJCLASS Loans
HESAA - NJCLASS
PO Box 784033
Philadelphia, PA 19178-4033
Hours
Mon-Thurs: 8:30am-8pm
Friday: 8:30am-5pm
HESAA Customer Care:
609-584-4480 (English and Español)
800-792-8670 (English and Español)
The Outreach & Communications team is dedicated to supporting the students and families of New Jersey by providing various financial aid workshops, seminars, and training. Champions of student success from high schools, colleges, employers, and community-based organizations can request HESAA’s support by clicking here.
HESAA provides a wide-range of financial literacy, financial aid, and student loan information. Most publications are available in both English and Spanish and can be downloaded here.
If you work as a Champion of Student Success and need to place a bulk order of any of HESAA’s publications, visit here.
For general questions about events, webinars, or publications, send us an email: Outreach@hesaa.org
The Servicemembers Civil Relief Act (SCRA) is a federal statute that provides financial relief and protections to eligible military personnel serving on active duty.
An SCRA Specialist is available to assist you with your NJCLASS loans Monday – Friday, 8:30 am to 5 pm.
Phone: 609-584-4480, Option 5
Email: SCRA@hesaa.org
Frequently Asked SCRA Questions, click here.
Effective January 1, 2020, all FFELP loans once guaranteed by HESAA were transferred to KHEAA.
Correspondence Address:
Kentucky Higher Education Assistance Authority (KHEAA)
P.O. Box 24328
Louisville, KY 40224-0328
(800) 928-4241
Monday – Thursday, 9:00 am to 8:00 pm EST and Friday, 8:00 am to 4:30 pm EST
Payment Address:
Kentucky Higher Education Assistance Authority (KHEAA)
P.O. Box 4190
Frankfort, KY 40604-4190
(800) 928-4241
Monday – Thursday, 9:00 am to 8:00 pm EST and Friday, 8:00 am to 4:30 pm EST
NJBEST# 877-465-2378
Mailing Address:
NJBEST 529 College Savings Plan
PO Box 33090
St. Petersburg, FL 33733-8090
HESAA Technical Support(for User ID, Password, Login, Registration Issues): 609-588-3315
Questions about User ID, Password, Login or Registration Issues: HelpDesk@hesaa.org
4 Quakerbridge Plaza Hamilton, New Jersey 08619
From New Jersey Turnpike (North & South)
Take Exit 7A and follow signs to 195 West, which changes to 295 North.
Take Sloan Avenue East - Exit 65A.
At second traffic light, make a left turn onto Quakerbridge Road. Stay in left lane.
At next traffic light, make a left turn into Quakerbridge Plaza Office Complex.
Follow directions below.
From Route 1 (North & South)
Take Quakerbridge Road exit (South – Rt. 533) and remain on Quakerbridge Road.
At the eighth traffic light, make a right turn into Quakerbridge Plaza Office Complex.
Follow directions below.
From Pennsylvania
Take 95 North to the Scudders Falls Bridge and continue on 95 North, past Pennington where 95 North changes to 295 South.
Continue on 295 South to the Sloan Avenue East Exit 65A.
At second traffic light, make a left turn onto Quakerbridge Road. Stay in left lane.
At next traffic light, make a left turn into Quakerbridge Plaza Office Complex.
Follow directions below.
To Building
Make first left turn and continue to "STOP" sign.
Turn right and Building #4 is the second building on the right.
Visitors are to use the second entrance and must press the button for admittance.
