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HESAA University Instructor Bios


Sharon Austin, Senior Marketing Manager, Client Services


Sharon is a key staffer who serves in the important role of liaison between HESAA and New Jersey institutions. She has a thorough understanding of HESAA’s mission and services, as well as deep experience in conducting training sessions for high school guidance counselors and financial aid professionals throughout New Jersey.


Jason Chavez, Associate Director of Grants and Scholarships


Jason is responsible for managing the grants system and payment unit. Prior to joining HESAA in 2012, Jason was employed for eight years at Kean University, where he served as managing assistant director of Financial Aid. He also worked in Student Accounting. Jason has a bachelor’s in international business and a master’s in accounting from Kean University.


Jossette Greene, NJ STARS Program Officer


Jossette is responsible for overseeing the NJ STARS Program for county and state colleges. Prior to joining HESAA, Jossette served as the NJ STARS coordinator for Middlesex County College. Jossette earned a bachelor’s in business administration and a master's in project management from DeVry University.


Jean Hathaway, Assistant Director of Grants and Scholarships

Jean is responsible for the grant and scholarships payment unit. She has almost 25 years of Higher Education experience, beginning her career in financial aid at The Cittone Institute/ Lincoln Technical Institute in the early 90’s. Prior to joining HESAA in January 2016, Jean was most recently with Rutgers University’s financial aid office in New Brunswick for 16 years, where she was Assistant Manager of Processing and Student Services. She earned a bachelor’s degree in business administration from Rider University.

Lorraine M. Staley, Associate Director, Student Loan Programs


Lorraine had extensive experience in mortgage underwriting before joining HESAA in 1998. She is currently responsible for oversight of NJCLASS originations and the Special Loans unit. She has been a key player in ongoing efforts to provide NJCLASS borrowers with on-line processes, including eSign. Lorraine holds an associate degree in business management and accounting from Mercer County Community College and a bachelor in liberal studies from Rider University, where she graduated magna cum laude.

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