Frequently Asked Questions - NJCLASS Fixed Rate Loan for Graduate/Professional Students


User ID/ Password
Why do I need a User ID and Password?
How do I get a user ID and password ?
I forgot my password
Other login / user ID issues

Borrowing, Credit, Interest Rates, and Fees
How much can I borrow?
How is the interest rate determined?
Are there any fees for applying for and/or receiving a Grad/Prof NJCLASS loan?
What are the credit criteria?
What is the Truth in Lending Act (TILA)?
What does Usury Interest Rate mean?
What is a Private Education Self Certification Form and why do I need to complete this?
What is cost of attendance?
How do I complete the "Estimated Financial Assistance" amount on the Private Education Self Certification Form ?
What is period of enrollment?
What is a "Loan Offer" and why must I accept my loan within 30 days?
What is the purpose of the three day right to rescind and how will it affect my loan?
What is an APR?
What is a pre-paid finance charge?
What is the amount financed?
What is the initial finance charge?
What is a "Private Education Loan?"
What is Title IV aid?
What does it mean if my loan is pre-approved?


Eligibility
Am I eligible for a NJCLASS Graduate/Professional Fixed Rate Loan?
I'm enrolled in a program that will lead directly to an advanced degree without earning a bachelor's first. Am I eligible?
If the student is a legal resident of NJ but is attending school out-of-state, is the student eligible for NJCLASS?
If the student lives out-of-state but is attending college in NJ, is student eligible for NJCLASS?
Does the student have to be the Borrower?
Can the Student be the Borrower if the student has no income?
Are there loan limits for NJCLASS Loans?
Must I consider Federal Loans before I take out a NJCLASS Loan?

E-Signature
Why can't I eSign?
Can I still e-sign if my identity could not be confirmed?
What are the required documents I must send it in if I failed authentication?
How do I eSign?
What does it mean to sign electronically?
Why should I sign electronically? Is it secure?
If I sign electronically can I still print a copy of my documents?
How do I know if I completed the eSign ceremony correctly?
I want to eSign now but I already clicked the finish button, can I still eSign?
Can I save my application and return later to eSign?

Printing and Other Technical Issues
How do I print the application and promissory note?
I'm having trouble printing / troubleshooting a printing problem
I've got a recent version of Adobe Acrobat Reader but it's not recognized
Printing error messages
I can't select my school in the student/borrower page
Can I fax my application to you?

Result Messages / What's Next?
My processing result was that I may convert this application into a NJCLASS Xpress loan and provide additional information to see if I qualify. What do I do now?

Other Questions
Other questions? How to contact us.

Why do I need a User ID and Password?

To help mitigate fraud, HESAA requires all parties to the application to have their own User ID and password. Each borrower on the application must pass an authentication process in order to sign their application. The User ID and Password also enables the borrower to access their accounts with HESAA.

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How do I get a user ID and password ?


To register, follow these steps:
  1. Click on the "Register" button from the HESAA home page.
  2. Create your user id profile, and choose your login/user ID and a password.
  3. Return to the home page and click the "Login" button, then enter your login/user id and password.

I get an error when I try to select my school in the student/borrower page.

If the screen does not come up to select your school, or if you get an error when you try to click on the link to select your school, the most likely reason is there is pop-up blocking software on your computer that is preventing the school window from displaying. Please turn pop-up blocking software off (allow pop-ups from www.hesaa.org) in order to resolve this issue.

You will also need to have pop-up blocking software turned off in order to print your completed application and promissory note.

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I forgot my password

Enter your user ID and click "Forget Password or Forget User ID?".

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Other Login/User ID and Password issues:

If you are still having trouble, please contact us.

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Does the student have to be the Borrower?

Yes. The NJCLASS Graduate/Professional Fixed Rate Loan does not allow others to borrow on behalf of the student. If you would like this option, please apply for NJCLASS Xpress Program.

Can the Student be the Borrower if the student has no income?

Yes. For this loan program is specifically designed for the Graduate/Professional student borrower. No income or employment is required. In the event that you do not meet the credit requirements, you may continue the application process through NCLASS Xpress program with a cosigner.

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Will I get my results faster if I fax my application documents to you?

No. Please DO NOT fax the information. If you esign, you don't need to mail your application to us. If you have decided not to esign, send your documents to us by mail.

We must have your original

in order to complete the processing of your loan.

Faxing documents will delay your loan application. Mailing all of the documentation in one envelope will help us to process your loan application most efficiently. If you have esigned, you do not need to mail your documents to us.

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How much can I borrow?

Borrowers may apply for a loan up to the cost of attendance, less any financial aid. The cost of attendance (which is determined by the school) includes tuition, fees, room and board, books, and other education-related expenses. Please contact the financial aid office of your college for more information if you are not sure about the amount of the loan you need. Borrow only what you need, and keep in mind that borrowing carries with it the responsibility of repayment.

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How is the interest rate determined?

Unlike other alternative loans on the market, the interest rate is not dependent upon your credit-rating or the presence of a cosigner.

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Are there any fees for applying for and/or receiving a Grad/Prof NJCLASS loan?

The NJCLASS Graduate/Professional Fixed Rate Loan Program deducts a up to a 3% administrative fee from each disbursement of the approved loan amount. There are no other fees and it costs nothing to apply. Unlike other alternative loans on the market, this fee is not dependent upon your credit rating or the presence of a cosigner. This is an important consideration when comparing alternative or private loan programs.

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What are the credit criteria?

The NJCLASS Graduate/Professional Fixed Rate Loan program does not use a credit-scoring model. Instead, we consider any applicant with a satisfactory credit history, including students who have no history ("credit-ready").

Applicants with a history of delinquent credit accounts (including previous NJCLASS loans), bankruptcies, nonmedical judgment or collection accounts, should apply for the NJCLASS Xpress Loan program with an eligible cosigner.

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What is the Truth in Lending Act (TILA)?

This law established in 1968 is designed to protect consumers in certain credit transactions by requiring clear disclosure of key terms of the lending arrangement and all costs associated with the loan. The sole purpose of TILA is to promote the informed use of consumer credit, by requiring disclosures about its terms, and standardizing the manner in which costs associated with borrowing are calculated and disclosed. It is important to note that this law does not regulate the costs or charges associated with a loan; it just requires that this information is disclosed to the borrower in a timely fashion.

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What does Usury Interest Rate mean?

Usury Interest rates are excessively high. Usury laws are state laws that specify the maximum legal interest rate at which loans can be made.

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What is a Private Education Self Certification Form and why do I need to complete this?

The Federal Government requires you to submit information regarding the cost of attendance and expected financial aid. You will be asked to complete a Federal Private Education Loan Applicant Self-Certification during this application process. You will need to know the cost of attendance for the period of enrollment covered by this loan and the estimated financial assistance you will be receiving. The difference between these two items is your loan amount. You can obtain this information from the Financial Aid office at your school. The purpose of this form is to ensure that the student/borrower is aware of the costs associated with attending their school, and the amount of loans that may be necessary.

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What is cost of attendance?

The cost of attendance is an estimation of the total amount it will cost a student to attend a particular school for a specific period of enrollment. The cost of attendance usually includes tuition, fees, room and board, books and supplies, and other expenses.

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How do I complete the Estimated Financial Assistance amount on the Private Education Self Certification Form ?

Your Estimated Financial Assistance is your financial aid package before the NJCLASS loan. You should include Federal and State student aid and any scholarships you've been awarded. Your financial aid office can provide this number to you if you still unsure of your aid package.

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What is period of enrollment?

This is the academic year, academic term (such as semester, trimester, or quarter) or the numbers of weeks of instructional time for which the applicant is requesting student financial assistance.

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What is a "Loan Offer" and why must I accept my loan within 30 days?

After we complete our review of your application documents, and have received the school's certification, we are ready to offer you the loan. New federal regulations require that lenders honor the terms and conditions of the loans they offer for 30 days. This gives borrowers time to review the loan terms and decide if they want the loan. If you want the loan, then accept the loan offer. If you've changed your mind and no longer wish to borrow, then decline the offer. If you take no action on the offer, it will expire, and the lender is no longer required to honor the terms and conditions contained in the original Loan Offer.

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What is the purpose of the three day right to rescind and how will it affect my loan?

The three day right to rescind provides the borrower with a final opportunity to evaluate their need for the loan after acceptance and prior to the funds being disbursed. It is during this period that the borrower can rescind or cancel their loan application. If you rescind your loan, it will be cancelled. If you decide later that you need additional funds, you’ll need to reapply. There is no guarantee that the terms and conditions of the original offer will be available if you reapply.

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What is an APR?

The Annual Percentage Rate (APR) is the cost of credit expressed as a yearly rate including interest, and loan fees. This allows the borrower to compare loans; however the APR should not be confused with the actual note rate.

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What is a pre-paid finance charge?

A pre-paid finance charge is any finance charge (other than interest) paid to the lender in cash or check or withheld from the loan proceeds used for processing and servicing the loan. The loan administration fee that is charged to NJCLASS borrowers is a prepaid finance charge.

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What is the amount financed?

The Amount Financed is the loan amount applied for less any pre-paid finance charges. For example, if the borrower’s loan is for $10,000 and the pre-paid finance charges are $200, the amount financed would be $9800.

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What is the initial finance charge?

A finance charge is any fee or charge representing the cost of credit, or the cost of borrowing. It includes not only interest but other charges as well, such as transaction fees.

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What is a "Private Education Loan?"

The Federal Reserve Board uses this term to broadly categorize any loan that is not a Title-IV loan. A private education loan is a student loan independently financed and administered by a nonfederal lender. A private education loan is sometimes also referred to as an alternative or supplemental loan. NJCLASS is a supplemental loan program authorized through the State Legislature.

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What is Title IV aid?

Title IV is part of the Higher Education Act of 1965, as Amended. It governs the administration of federal student financial aid programs in the United States. Title IV student aid includes the Federal Pell Grant Program, the Academic Competitiveness Grant (ACG) Program, the Federal Supplemental Educational Opportunity Grant (FSEOG) Program, the Leveraging Educational Assistance Partnership (LEAP) Program, the Federal Family Education Loan Program (FFELP), the Federal Work-Study (FWS) Program, the William D. Ford Federal Direct Loan (Direct Loan) Program, the Federal Perkins Loan Program, the National Science and Mathematics Access to Retain Talent Grant (National SMART Grant) Program, and the Teacher Education Assistance for College and Higher Education (TEACH) Grant Program.

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What does it mean if my loan is pre-approved?

Pre-approved means your loan has met HESAA’s minimum income and credit requirements. After the lender review is completed, a school certification request will be sent to your school. Once the school certification is complete you will receive a loan offer. In order to finalize your loan and have the funds disbursed, you must accept this loan offer within 30 days. If you do not accept your loan offer, it will expire and you will have to apply again.

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Am I eligible for a NJCLASS Graduate/Professional Fixed Rate Loan?

The student must be enrolled at least half-time in an advanced degree program. If you are enrolled in a Master’s, PhD, or other Professional degree program (i.e. Law, Medical), you may apply for this loan. There is no income requirement; however, you must have a satisfactory credit history. Additional eligibility information can be found HERE

Please click on the following link if you are interested in finding out about our NJCLASS Xpress Loan program, which is open to both graduate students and undergraduate students.

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I’m enrolled in a program that will lead directly to an advanced degree without earning a bachelor’s first. Am I eligible?

The financial aid office at your school will determine your grade level. If they consider you a Graduate/Professional student for the purposes of awarding financial aid, then you may apply for this loan. However, if you are not considered a Graduate/Professional student by the financial aid office, then you should apply for the NJCLASS Xpress Program.

Check with your financial aid office to determine your grade level for loans. At this same time, you should also discuss your eligibility for the Federal Stafford Loan and Graduate PLUS Programs, as you may be able to borrow the full amount you need though those programs. You may not need an alternative loan at all.

If the student is a legal resident of NJ but is going to college out-of-state, is the student eligible for NJCLASS?

Yes, as long as they meet the other requirements. Please review the eligibility information.

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If the student lives out-of-state but is attending college in NJ, is student eligible for NJCLASS?

Yes, as long as they meet the other requirements. Please review the eligibility information.

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Are there loan limits for NJCLASS Loans?

Pursuant to P.L.2017 c.198, student beneficiaries first applying for a NJCLASS loan on or after August 8, 2017 will be subject to a loan limit. This is an aggregate per student loan limit, which will be increased annually for each academic year over the prior year by the regression-based index value of the Higher Education Price Index. The loan limit does not apply to students who have previously received NJCLASS loans prior to August 8, 2017 or who applied for their current loans prior to August 8, 2017.

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Must I consider Federal Loans before I take out a NJCLASS Loan?

Public Law 2017 c.198 also added requirements regarding the maximum annual loan amounts for a student borrower. To determine the maximum annual loan amount the total federal subsidized Direct loan amount available to the student has always been deducted from the NJCLASS loan amount. The new law now requires HESAA to deduct the maximum amount of federal Direct Unsubsidized Loans available to the student from the available NJCLASS loan amount if the available interest rate for federal Direct Unsubsidized Loans is lower than the interest rate available to the student under the NJCLASS Loan Program. However to ensure that students do not lose federal loan benefits, including but not limited to income-based repayment (IBR), loan forgiveness and redemption programs, HESAA is requiring all federal Direct Loan amounts, subsidized and unsubsidized, to be deducted from the certified NJCLASS loan amount, regardless of the interest rate.

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My processing result was that I may convert this application into a NJCLASS Xpress loan and provide additional information to see if I qualify. What do I do now? Is it still possible for me to get a loan?

Yes, you may still be eligible through the NJCLASS Xpress Program with a cosigner.

To convert your application to the NJCLASS Xpress Program, click the link that says "Continue my application through the NJCLASS Xpress Program." All of the data you’ve submitted will be copied over and you can continue the process immediately or save and exit.

You will need to share the application reference number (12 characters, starting with 'R') with the cosigner. They will use this number and their SSN to access the application. Once they provide all of their information and press submit/continue, a new result will be processed.

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Why can't I eSign?

Only completed, pre-approved applications move forward for signature.

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Can I still e-sign if my identity could not be confirmed?

Yes you may still e-sign the application even if your identity could not be confirmed. To confirm your identity you must sign the NJCLASS Affidavit and send it in to NJCLASS with a photocopy of a government issued photo ID containing your signature. Acceptable IDs include a current driver's license, a passport, or a school identification card. Please enlarge all copies to ensure clarity of signatures and photos. You may mail or scan and upload the requested documentation and form by going to www.NJCLASS.org and clicking on the 'Submit Your Requested NJCLASS Documents' link.

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What are the required documents I must send it in if I failed authentication?

To confirm your identity you must sign the NJCLASS Affidavit and send it in to NJCLASS with a photocopy of a government issued photo ID containing your signature. Acceptable IDs include a current driver's license, a passport, or a school identification card. Please enlarge all copies to ensure clarity of signatures and photos. You may mail or scan and upload the requested documentation and form by going to www.NJCLASS.org and clicking on the 'Submit Your Requested NJCLASS Documents' link.

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How do I eSign?

Once you've reviewed the document, simply click the yellow highlighted bar, where it says "SIGN HERE". Once you have click on the highlighted space, you'll need to scroll down the page. You'll see a highlighted bar anywhere you need to sign. Scroll to the bottom of the page an click the CONTINUE button to proceed. You can also take the shortcut: click on the green pens on the upper right-hand corner of the page. This will take you directly to the section you need to sign. Click on the highlighted bar.

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What does it mean to sign electronically?

An electronic signature is any legally recognized electronic means that indicates that a person agrees to the contents of an electronic message. The U.S. Code defines an electronic signature as "an electronic sound, symbol, or process, attached to or logically associated with a contract or other record and executed or adopted by a person with the intent to sign the record."

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Why should I sign electronically? Is it secure?

Signing electronically is very secure. By logging into HESAA's secure environment you can be sure your information is safe. By using eSign, your data remains on our secured database environment. This is more secure than printing and mailing your personal financial data. Using eSign also speeds the processing time. You do not need to print, sign, and mail anything if everyone on your application eSigns.

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If I sign electronically can I still print a copy of my documents?

YES! At the end of the eSign process, you will have the opportunity to download and save or print all of your documents. If everyone eSigns, your documents will have a large "COPY" across them. These are for your records; do not mail these to our office.

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How do I know if I completed the eSign ceremony correctly?

You will be guided throughout the electronic signing ceremony. When you have finished your sections, you'll see a large green checkmark and the word "COMPLETED" next to your name. You will also see the signature status of the other borrowers on your application. The eSign process is complete once everyone has indicated the method of signing (either print/sign/mail or eSign) When all signatures are complete you will be instructed to click the finish button.

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I want to eSign now but I already clicked the finish button, can I still eSign?

No, once you have clicked the finish button the application has been processed and you no longer have the opportunity to sign electronically.

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Can I save my application and return later to eSign?

Yes, as long as you have not finalized the process by clicking the finish button, you can save your application and return later to eSign. Use the Save and Exit buttons to exit the application or eSignature process.

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How do I print my application and promissory note?

To print, You may see some messages asking if you want to allow it (depending on your browser settings). Once you respond, the loan application will be displayed in a separate window to be printed.

You may get both a blank screen and the form with your data. Move the blank screen aside to get to the form that you want to print.

You must disable any pop-up blocking software in order to have the form appear.

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I’m having trouble printing. What should I do?

Reminders:

If you are still unable to print after having upgraded to the newest version of Adobe and reviewing the printing questions above, please contact us for help.

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I've got a recent version of Adobe Acrobat Reader but it's not recognized

If you've got an older version of Adobe Acrobat Reader installed in addition to a newer version, sometimes this problem will occur. It also may occur if you installed a new version (e.g. 9.0.x) and then un-installed an earlier version (e.g. 8.0). To resolve this issue, un-install the older version of Adobe Acrobat Reader first, then install Adobe Acrobat Reader's most recent version. For more information please visit Adobe's website (support section) and read the information they've provided about coexisting installations and/or version interoperability.

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When I try to print, I get an error that says "file is damaged and cannot be repaired" what should I do?

Please make sure you're using a newer version of Adobe Acrobat Reader (8.0+). If you need to upgrade, go to www.adobe.com (it's free). Also, if you are using a slow internet connection, you may experience difficulty.

We recommend Internet Explorer 9.0 +. If you are not sure, go to www.microsoft.com to check for updates or to upgrade.

If you are still unable to print after having checked your software and reviewing the printing questions above, please contact us for help.

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Other questions? Contact us.

Before you call or email, please see if your question has been answered in the Frequently Asked Questions above, and check the Things You Should Know section of the welcome page for definitions and other information.

Phone 800-792-8670 (M-Th. 8am-8pm; Fri. 8am-5pm). To email us, go to www.hesaa.org and click on Contact Us. Select the Financial Aid Questions link.

Please include your loan reference number with all correspondence.

If you are contacting us about a printing problem, please tell us what browser and version number (Internet Explorer, Chrome, Firefox, etc.) you're using, and what version of Adobe Acrobat Reader you have.

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